Shipping policy
Shipping Policy
Effective Date: July 13, 2026
Thank you for shopping with Fausem Fashion. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing your order.
Order Processing
All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and public holidays).
During peak seasons, holidays, promotions, or high order volumes, processing times may be extended. If there is a significant delay, we will notify you via email.
Shipping Destinations
We proudly ship throughout the United States and to many countries worldwide.
If your country is not available during checkout, please contact our customer support team, and we will do our best to assist you.
Estimated Delivery Times
Please note that delivery times are estimates and may vary depending on your location and shipping carrier.
United States
- Standard Shipping: 5–10 business days
- Expedited Shipping (if available): 2–5 business days
International Orders
- Standard International Shipping: 7–21 business days
Delivery times may vary due to customs processing, local postal services, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery destination
- Package weight
- Shipping method selected
Any available free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow 24–48 hours for tracking information to become active.
Customs, Duties & Taxes
International customers may be required to pay customs duties, import taxes, VAT, or other government fees imposed by their country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping charges unless otherwise stated.
We recommend contacting your local customs office for more information before placing an order.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase.
Fausem Fashion is not responsible for delays or delivery issues caused by:
- Incorrect or incomplete addresses
- Incorrect postal codes
- Incorrect recipient information
If an order is returned to us due to an incorrect address provided by the customer, additional shipping charges may apply to resend the package.
Lost or Delayed Packages
If your package appears delayed:
- Check your tracking information.
- Contact the shipping carrier.
- If you still need assistance, contact our customer support team.
If a package is confirmed lost during transit, we will work with the shipping carrier to investigate the issue and determine an appropriate resolution, which may include a replacement or refund when applicable.
Damaged Packages
If your package arrives damaged:
- Take clear photos of the package and the damaged item.
- Contact us within 7 days of delivery.
- Include your order number and photos in your email.
We will review your claim and work to resolve the issue as quickly as possible.
Multiple Shipments
To ensure faster delivery, orders containing multiple items may be shipped in separate packages.
If this occurs, you will receive separate tracking information for each shipment.
Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to factors beyond our control, including:
- Severe weather
- Customs inspections
- Carrier delays
- Natural disasters
- Public holidays
- High shipping volumes
Fausem Fashion is not liable for delays caused by shipping carriers or customs authorities.
Refused or Unclaimed Packages
If a package is refused by the customer or returned to us as unclaimed, any refund issued may be reduced by:
- Original shipping costs
- Return shipping charges
- Applicable handling fees
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Fausem Fashion
Email: infofausemfashion@gmail.com
Phone: +1 (309) 8299-741
Address:
295 N Main St
Hillsville, VA 24343
United States
We appreciate your trust in Fausem Fashion and look forward to providing you with a smooth and enjoyable shopping experience.