Contact information
Contact Us
We'd Love to Hear From You!
Thank you for visiting Fausem Fashion.
Your satisfaction is our top priority. Whether you have a question about your order, need help choosing the perfect wig or jewelry, want to inquire about shipping, or simply need assistance, our friendly customer support team is here to help.
We aim to respond to all inquiries as quickly as possible and provide the best shopping experience for every customer.
Customer Support
Phone
📞 +1 (309) 8299-741
Business Address
📍 Fausem Fashion
295 N Main St
Hillsville, VA 24343
United States
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday
10:00 AM – 4:00 PM (Eastern Time)
Sunday
Closed
If you contact us outside of business hours, we'll respond as soon as possible on the next business day.
How Can We Help?
Our customer support team can assist you with:
- Order status and tracking
- Shipping information
- Returns and refunds
- Product recommendations
- Human hair wig questions
- Wig sizing and care
- Jewelry information
- Payment issues
- Product availability
- General inquiries
No question is too small—we're always happy to help.
Before Contacting Us
To help us assist you more quickly, please include the following information in your message:
- Your full name
- Your order number (if applicable)
- The email address used to place your order
- A detailed description of your question or issue
- Photos (if reporting a damaged or incorrect item)
Providing this information allows us to resolve your request as efficiently as possible.
Frequently Asked Questions
Before reaching out, you may also find answers to common questions regarding:
- Shipping times
- Order tracking
- Returns and refunds
- Wig care
- Jewelry care
- Payment methods
Our FAQ page is designed to provide quick answers to the questions we receive most often.
Our Commitment to You
At Fausem Fashion, we believe exceptional customer service is just as important as exceptional products.
Whether you're purchasing your first human hair wig, adding a new piece of jewelry to your collection, or shopping for a special occasion, we're committed to making your experience smooth, secure, and enjoyable.
Thank you for choosing Fausem Fashion. We appreciate your trust and look forward to serving you.